呼叫中心系統對于電子行業(yè)的作用

E-commerce usually refers to a wide range of business around the world trade activities, the Internet and open network environment, based on Browser / server applications, both buyers and sellers are not met for various business activities, a new business model for consumers online shopping, online transactions and online merchants and electronic payment all kinds of business activities, trading activities, financial activities and related service activities.

電子商務是利用微電腦技術和網絡通訊技術進行的商務活動。各國政府、學者、企業(yè)界人士根據自己所處的地位和對電子商務參與的角度和程度的不同，給出了許多不同的定義。但是，電子商務不等同于商務電子化。

E-commerce is a business activity using microcomputer technology and network communication technology. Governments, scholars and business people have given many different definitions according to their status and the angle and degree of participation in e-commerce. However, e-commerce is not equivalent to business electronization.

電子商務是以商務活動為主體，以計算機網絡為基礎，以電子化方式為手段，在法律許可范圍內所進行的商務活動過程。

E-commerce is a business transaction process based on business activities, based on the computer network and electronically.

濟南呼叫中心系統已經成為電子商務領域不可或缺的一部分，呼叫中心系統對于電子商務的作用主要是處理投訴、語音交互等。對于團購網、餐飲點評網這樣的“網絡+電話”銷售模式，因為需要進行VoIP處理以及系統切換等功能，就需要采用基于IP一體化的呼叫中心系統，才可以應對更大流量，更穩(wěn)定的實現多種跨平臺功能。而對電話營銷和服務有更大需求，特定時段瞬間流量激增，并且需要與多個其他系統進行對接的平臺。

The call center system in Ji'nan has become an indispensable part of the e-commerce field. The role of the call center system for e-commerce is mainly to deal with complaints, voice interaction and so on. For the group purchase network, catering to comment on a net such "network + phone sales model, because of the need for VoIP processing and system switching and other functions, requires the use of call center system based on integration of IP, can deal with more traffic, more stable cross platform to achieve a variety of functions. There is a greater demand for telemarketing and service, a sudden increase in a specific period of time and a platform for docking with many other systems.

我們一直來都爭取為客戶提供更的服務，有廣大客戶的信任與支持，我們才會做得更好，走的更遠，為客戶們送去理想的產品，期待與您攜手共創(chuàng)美好未來！

We have been striving to provide customers with more perfect services, with the trust and support of our customers. We will do better and go farther, send our customers the ideal products, and look forward to working with you to create a better future.