呼叫中心系統(tǒng)的主要作用

The location of the call center system is roughly divided into two kinds: one is the direct profit center, and the two is customer service. The basic market target of the call center should be located on the reservation of the old customers and the development of the new customers, which is the base of the indirect profit. It should set up service items according to enterprise strategy and market demand before selling, selling, and after contacting with customers, which can be generally divided into two categories: access service and exhalation service.

濟(jì)南呼叫中心系統(tǒng)為接入呼叫中心的用戶提供產(chǎn)品導(dǎo)購服務(wù)。呼叫中心此時(shí)的作用是宣傳企業(yè)產(chǎn)品，為對企業(yè)產(chǎn)品有興趣的消費(fèi)者提供產(chǎn)品導(dǎo)購宣傳服務(wù)。呼叫中心的用戶提供產(chǎn)品相關(guān)指導(dǎo)服務(wù)。

The Ji'nan call center system provides a product guide for the users who have access to the call center. The function of the call center at this time is to publicize the products of the enterprise, and provide the product guidance and propaganda service for the consumers who are interested in the enterprise products. The call center users provide product related guidance services.

濟(jì)南呼叫中心系統(tǒng)接入呼叫中心的用戶進(jìn)行服務(wù)登記。接收請求服務(wù)，維修的相關(guān)信息。為接入呼叫中心的用戶提供電話訂購服務(wù)。

The Ji'nan call center system has access to the call center users for service registration. Receive request service, maintenance related information. A telephone ordering service is provided for the users who have access to the call center.

濟(jì)南呼叫中心系統(tǒng)的用戶提供其他方面的信息咨詢服務(wù)。作為企業(yè)自己的窗口，接受關(guān)心，關(guān)注企業(yè)發(fā)展的各界人士和消費(fèi)者的來電，解答與企業(yè)發(fā)展，建設(shè)，文化等方面相關(guān)信息。

The users of the Ji'nan call center system provide other information consulting services. As an enterprise recommends its own window, it can receive calls from all walks of life and consumers concerned about the development of enterprises, and answer related information about enterprise development, construction, culture and so on.

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