關于我們
呼叫中心的運用范圍及功能
作者：admin 來源：本站 發(fā)布時間：2018-03-23 17:10:14
對于呼叫中心的建設模式，目前有外包、自建以及托管型呼叫中心三種方式，其各自有適應的用戶群體及業(yè)務范疇，呼叫中心系統(tǒng)功能：三者在呼叫中心系統(tǒng)功能上基本一致，沒有本質區(qū)別。
For the call center construction mode, outsourcing, and currently has built a call center in three ways, which have their own user groups and business scope of adaptation, call center system functions: three are basically the same in the call center system function, there is no essential difference.
呼叫中心已經廣泛地應用在市政、公安、交管、郵政、電信、銀行、保險、證券、電力、IT和電視購物等行業(yè)，以及所有需要利用電話進行產品行銷、服務與支持的大型企業(yè)，使企業(yè)的客戶服務與支持和增值業(yè)務得以實現(xiàn)，并極大地提高了相應行業(yè)的服務水平和運營效率。
The call center has been widely used in municipal, public security, traffic management, postal services, telecommunications, banking, insurance, securities, electric power, IT and television shopping industry, and large enterprises all need product marketing, service and support the use of the telephone, the enterprise customer service and support and value-added services can be achieved and greatly improve the corresponding industry service levels and operating efficiency.
系統(tǒng)主要功能
Main functions of the system
1、靈活多樣的IVR語音導航功能
1, flexible and diverse IVR voice navigation function
可拫據用戶需要設罝多組多層級的導航內容，如按1咨詢，按2銷售， 按3售后服務，按4投訴等。各客服人員就可接到相應的電話。
But under the need to set up multiple user navigation content placement multi-level group, such as the 1 consultation, according to 2 of sales, by 3 customer service service, according to the 4 complaints. The customer service personnel can receive the corresponding telephone.
2、話務員排隊
2. Operator queuing
自動將熟悉的話務員分配給客戶。
Automatically assigns the most familiar operator to the customer.
3、全程錄音
3. Recording the whole course
存在服務器數據庫中，有權限的人才可以調聽。
In the server database, the privileged talent can be heard.
我們以優(yōu)良的產品，的服務，可靠的信譽，為您的事業(yè)成功助一臂之力，竭誠歡迎各界同仁惠顧洽談業(yè)務！
With excellent products, perfect service and reliable reputation, we will help you successfully, and sincerely welcome all the colleagues from all walks of life to negotiate business.
For the call center construction mode, outsourcing, and currently has built a call center in three ways, which have their own user groups and business scope of adaptation, call center system functions: three are basically the same in the call center system function, there is no essential difference.
呼叫中心已經廣泛地應用在市政、公安、交管、郵政、電信、銀行、保險、證券、電力、IT和電視購物等行業(yè)，以及所有需要利用電話進行產品行銷、服務與支持的大型企業(yè)，使企業(yè)的客戶服務與支持和增值業(yè)務得以實現(xiàn)，并極大地提高了相應行業(yè)的服務水平和運營效率。
The call center has been widely used in municipal, public security, traffic management, postal services, telecommunications, banking, insurance, securities, electric power, IT and television shopping industry, and large enterprises all need product marketing, service and support the use of the telephone, the enterprise customer service and support and value-added services can be achieved and greatly improve the corresponding industry service levels and operating efficiency.
系統(tǒng)主要功能
Main functions of the system
1、靈活多樣的IVR語音導航功能
1, flexible and diverse IVR voice navigation function
可拫據用戶需要設罝多組多層級的導航內容，如按1咨詢，按2銷售， 按3售后服務，按4投訴等。各客服人員就可接到相應的電話。
But under the need to set up multiple user navigation content placement multi-level group, such as the 1 consultation, according to 2 of sales, by 3 customer service service, according to the 4 complaints. The customer service personnel can receive the corresponding telephone.
2、話務員排隊
2. Operator queuing
自動將熟悉的話務員分配給客戶。
Automatically assigns the most familiar operator to the customer.
3、全程錄音
3. Recording the whole course
存在服務器數據庫中，有權限的人才可以調聽。
In the server database, the privileged talent can be heard.
我們以優(yōu)良的產品，的服務，可靠的信譽，為您的事業(yè)成功助一臂之力，竭誠歡迎各界同仁惠顧洽談業(yè)務！
With excellent products, perfect service and reliable reputation, we will help you successfully, and sincerely welcome all the colleagues from all walks of life to negotiate business.
