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客戶服務呼叫中心系統(tǒng)主要特點
作者：admin 來源：本站 發(fā)布時間：2017-06-26 15:51:44
近年來，商品競爭已轉向企業(yè)競爭，服務成為競爭的重要手段。隨著電信市場的發(fā)展與擴大，以及電話資費的調整；固定電話，移動電話及因特網得到了越來越廣泛的應用。
In recent years, commodity competition has turned to brand competition, and service has become an important means of competition. With the development and expansion of telecom market and the adjustment of telephone tariff, fixed telephone, mobile phone and Internet have been used more and more widely.
對企業(yè)來說，充分利用電信資源，拓寬服務范圍，滿足客戶需求，為公司帶來更大的利潤，是當前的發(fā)展方向。 所以，在當今科技發(fā)展的時代，客戶服務呼叫中心系統(tǒng)也因此而產生了，在客戶心中塑造一個服務周到，工作的良好企業(yè)形象是當今企業(yè)追求的目標。
For enterprises, it is the current development direction to make full use of Telecom resources, broaden the scope of services, fully meet customer needs and bring greater profits for the company. So, in today's era of science and technology development, customer service call center system has resulted in the minds of customers, create a thoughtful service, good corporate image is the efficient pursuit of business objectives.
客戶服務呼叫中心的選擇因素：
Customer service call center selection factors:
在呼叫中心系統(tǒng)的選型中，要關注系統(tǒng)的穩(wěn)定性能。穩(wěn)定性的要求體現(xiàn)在兩個方面，即不間斷運行的要求和性能的要求。很多呼叫中心，都是要求7*24小時不間斷運行的，要求呼叫中心系統(tǒng)的穩(wěn)定性很高，任何一個功能極大豐富的企業(yè)呼叫中心，只要穩(wěn)定性不夠，都不能讓客戶滿意。
In the selection of call center system, we must pay attention to the stability of the system first. Stability requirements are expressed in two areas: requirements for uninterrupted operation and performance requirements. Many call centers are required 7*24 hours of uninterrupted operation, the stability requirements of call center system is very high, greatly enriched any function call center of enterprise, as long as the lack of stability, can make the customer satisfied.
呼叫中心中很多部分的穩(wěn)定性要求很高，包括以下部分：
The stability of many parts of the call center is very high, including the following:
1、硬件如果發(fā)生故障，電話無法打進呼叫中心；
1, if the hardware fails, the phone can not enter the call center;
2、CTI服務器如果發(fā)生故障，所有電話相關的軟件無法工作；
2, if the CTI server fails, all phone related software can not work;
3、ACD如果發(fā)生故障，所有電話無法分配到坐席，也就是客戶無法和坐席通話；
3, ACD, if there is a fault, all the phone can not be assigned to the seat, that is, customers can not speak with the seat;
4、IVR如果發(fā)生故障，所有電話進入呼叫中心后，無法聽到自動語音，想和坐席通話也不可能；
4, IVR, if there is a fault, all calls into the call center, can not hear the automatic voice, and it is impossible to talk to the seat;
5、錄音服務器如果發(fā)生故障，所有電話錄音都沒有了，對于電話營銷的公司，錄音丟失意味著銷售成果的丟失。
5, if the recording server fails, all phone recordings are gone, and for telemarketing companies, recording loss means loss of sales results.
本文由濟南呼叫中心系統(tǒng)友情奉獻,更多有關的知識請點擊:http://m.yourdoc.cn我們將用的技術，真誠的態(tài)度,為您提供為的服務。更多有關的知識我們將會陸續(xù)向大家奉獻，敬請期待！
This article from Ji'nan call center system friendship dedication, more relevant knowledge, please click: http://m.yourdoc.cn, we will use the most advanced technology, the most sincere attitude, to provide you with the most comprehensive services. More knowledge, we will continue to dedicate to you, please look forward to!
In recent years, commodity competition has turned to brand competition, and service has become an important means of competition. With the development and expansion of telecom market and the adjustment of telephone tariff, fixed telephone, mobile phone and Internet have been used more and more widely.
對企業(yè)來說，充分利用電信資源，拓寬服務范圍，滿足客戶需求，為公司帶來更大的利潤，是當前的發(fā)展方向。 所以，在當今科技發(fā)展的時代，客戶服務呼叫中心系統(tǒng)也因此而產生了，在客戶心中塑造一個服務周到，工作的良好企業(yè)形象是當今企業(yè)追求的目標。
For enterprises, it is the current development direction to make full use of Telecom resources, broaden the scope of services, fully meet customer needs and bring greater profits for the company. So, in today's era of science and technology development, customer service call center system has resulted in the minds of customers, create a thoughtful service, good corporate image is the efficient pursuit of business objectives.
客戶服務呼叫中心的選擇因素：
Customer service call center selection factors:
在呼叫中心系統(tǒng)的選型中，要關注系統(tǒng)的穩(wěn)定性能。穩(wěn)定性的要求體現(xiàn)在兩個方面，即不間斷運行的要求和性能的要求。很多呼叫中心，都是要求7*24小時不間斷運行的，要求呼叫中心系統(tǒng)的穩(wěn)定性很高，任何一個功能極大豐富的企業(yè)呼叫中心，只要穩(wěn)定性不夠，都不能讓客戶滿意。
In the selection of call center system, we must pay attention to the stability of the system first. Stability requirements are expressed in two areas: requirements for uninterrupted operation and performance requirements. Many call centers are required 7*24 hours of uninterrupted operation, the stability requirements of call center system is very high, greatly enriched any function call center of enterprise, as long as the lack of stability, can make the customer satisfied.
呼叫中心中很多部分的穩(wěn)定性要求很高，包括以下部分：
The stability of many parts of the call center is very high, including the following:
1、硬件如果發(fā)生故障，電話無法打進呼叫中心；
1, if the hardware fails, the phone can not enter the call center;
2、CTI服務器如果發(fā)生故障，所有電話相關的軟件無法工作；
2, if the CTI server fails, all phone related software can not work;
3、ACD如果發(fā)生故障，所有電話無法分配到坐席，也就是客戶無法和坐席通話；
3, ACD, if there is a fault, all the phone can not be assigned to the seat, that is, customers can not speak with the seat;
4、IVR如果發(fā)生故障，所有電話進入呼叫中心后，無法聽到自動語音，想和坐席通話也不可能；
4, IVR, if there is a fault, all calls into the call center, can not hear the automatic voice, and it is impossible to talk to the seat;
5、錄音服務器如果發(fā)生故障，所有電話錄音都沒有了，對于電話營銷的公司，錄音丟失意味著銷售成果的丟失。
5, if the recording server fails, all phone recordings are gone, and for telemarketing companies, recording loss means loss of sales results.
本文由濟南呼叫中心系統(tǒng)友情奉獻,更多有關的知識請點擊:http://m.yourdoc.cn我們將用的技術，真誠的態(tài)度,為您提供為的服務。更多有關的知識我們將會陸續(xù)向大家奉獻，敬請期待！
This article from Ji'nan call center system friendship dedication, more relevant knowledge, please click: http://m.yourdoc.cn, we will use the most advanced technology, the most sincere attitude, to provide you with the most comprehensive services. More knowledge, we will continue to dedicate to you, please look forward to!
